Privacy Policy

Light Touch Products (“Light Touch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, subscribe to communications, contact us, apply to become a dealer, or otherwise interact with our website and services.

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This Privacy Policy explains the types of information we may collect, how we use that information, when it may be shared, and the choices and rights you may have regarding your personal information.

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By using our website, you acknowledge the practices described in this Privacy Policy.

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Information We Collect

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We may collect information that you voluntarily provide to us, including:

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• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order and purchase information

• Information submitted through contact forms

• Information submitted through dealer inquiries or dealer applications

• Newsletter and marketing preferences

• Communications you send to us

• Other information you choose to provide

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When you make a purchase through our website, payment information may be collected and processed by our payment service providers. Light Touch does not necessarily receive or store your complete payment card information.

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We may also automatically collect certain technical and usage information when you visit or interact with our website, including information about your browser, device, IP address, approximate location, referring website or source, pages visited, interactions with our website, and similar usage information.

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How We Use Your Information

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We may use the information we collect to:

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• Process, fulfill, and manage orders

• Process payments through our payment service providers

• Provide shipping and delivery information

• Process returns, refunds, and warranty requests

• Provide customer service and respond to inquiries

• Communicate with you regarding purchases, orders, shipping, returns, warranties, or other service-related matters

• Process dealer inquiries and applications

• Send newsletters, educational content, product updates, promotions, and other marketing communications when permitted

• Understand how visitors find and interact with our website

• Improve our website, products, services, marketing, and customer experience

• Maintain the security and functionality of our website

• Detect or prevent fraud, misuse, unauthorized activity, or security incidents

• Maintain appropriate business and transaction records

• Comply with legal and regulatory requirements

• Protect the rights, property, safety, and interests of Light Touch, our customers, and others

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Orders, E-Commerce, and Payment Processing

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Our website allows customers to purchase Light Touch products directly online.

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When you place an order, we may collect information necessary to process and fulfill the transaction, including your name, email address, telephone number, billing address, shipping address, and order information.

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Payments may be processed by third-party payment service providers. Those providers may collect and process your payment information according to their own privacy policies, security practices, and terms.

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We may also share necessary order information with companies that assist us with shipping, fulfillment, payment processing, fraud prevention, and other services necessary to complete your transaction.

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Email Marketing and Communications

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You may have the opportunity to subscribe to receive newsletters, women's wellness education, product information, company updates, special offers, promotions, and other marketing communications from Light Touch.

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Where required, we will obtain appropriate consent before sending marketing communications.

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You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting us.

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Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, customer service responses, warranty information, or other communications relating to a transaction or service you requested.

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Cookies and Similar Technologies

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Our website uses cookies and similar technologies to operate the website, maintain security, remember preferences, support shopping and checkout functionality, and understand how visitors interact with our website.

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Cookies are small data files stored on or associated with your device when you visit certain websites.

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We may use different types of cookies, including:

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Essential Cookies: These cookies are necessary for core website functionality, security, shopping, checkout, and other services you request.

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Analytics Cookies: These cookies help us understand how visitors find and use our website so that we can measure performance and improve the website and customer experience.

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Marketing Cookies: We may use marketing or advertising technologies in the future to measure campaigns, understand advertising performance, or deliver relevant advertising. Where required by law, these technologies will be subject to appropriate consent.

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You may be able to manage your cookie preferences through the cookie consent tools available on our website and through your browser settings.

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Disabling certain cookies may affect the functionality of some portions of the website.

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Google Analytics

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We use Google Analytics to help us understand how visitors find, navigate, and interact with our website.

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Google Analytics may collect information about your use of our website, including information such as:

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• Device and browser information

• IP address and information derived from it, such as approximate geographic location

• Pages viewed

• Time spent on pages

• Website interactions

• Referring websites or traffic sources

• General website usage and performance information

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Google may process information collected through Google Analytics on our behalf to provide analytics, measurement, and reporting services.

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Where required by applicable law, non-essential analytics technologies will be subject to appropriate consent choices.

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You may manage applicable cookie preferences through the cookie consent tools provided on our website and may also have additional controls available through your browser or Google.

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For additional information regarding Google's privacy practices and how Google processes information, please review Google's privacy documentation.

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How We Share Information

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We may share personal information with third parties when reasonably necessary to operate our business and provide our products and services.

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These third parties may include companies that assist us with:

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• Website hosting and functionality

• E-commerce services

• Payment processing

• Order fulfillment

• Shipping and delivery

• Email communications and marketing

• Website analytics

• Customer service

• Fraud prevention and security

• Data storage and technology services

• Professional, accounting, legal, regulatory, or compliance services

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These service providers may process personal information as necessary to provide services to us and subject to their respective agreements, policies, and applicable law.

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We may also disclose information if required to do so by law, regulation, court order, subpoena, governmental request, or other legal process.

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Information may also be disclosed when we reasonably believe doing so is necessary to protect the rights, property, safety, or security of Light Touch, our customers, or others.

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If Light Touch undergoes a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction as permitted by applicable law.

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Sale and Use of Personal Information

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We do not sell personal information for money in the ordinary meaning of the term “sell.”

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Certain privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange of information for money.

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If our practices change or if we use technologies that constitute selling, sharing, or targeted advertising under applicable privacy law, we will provide applicable disclosures and choices as required by law.

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Data Security

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We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

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However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of personal information.

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Data Retention

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We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and for legitimate business purposes.

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These purposes may include:

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• Fulfilling and documenting transactions

• Providing customer service

• Processing warranties, returns, or disputes

• Maintaining business and financial records

• Meeting legal, tax, accounting, and regulatory obligations

• Preventing fraud or misuse

• Enforcing agreements

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Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

 

Your Privacy Rights and Choices

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Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

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• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain a portable copy of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Opt out of certain types of data processing where applicable

• Appeal certain decisions regarding a privacy request where applicable

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These rights are subject to applicable legal exceptions and limitations.

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We may need to verify your identity before processing certain privacy requests.

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You may submit a privacy request using the contact information provided at the bottom of this Privacy Policy.

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Colorado Privacy Rights

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Colorado residents may have additional rights under the Colorado Privacy Act when the law applies.

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These may include the right to:

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• Access certain personal data

• Correct inaccuracies in personal data

• Delete certain personal data

• Obtain certain personal data in a portable format

• Opt out of certain processing involving targeted advertising, sale of personal data, or certain types of profiling

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Where applicable, Colorado residents may also have the right to appeal our response to certain privacy requests.

Requests may be submitted using the contact information listed below.

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Children's Privacy

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Our website, products, and services are intended for adults and are not directed toward children under the age of 13.

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We do not knowingly collect personal information from children under 13.

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If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete the information.

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Parents or guardians who believe a child has provided personal information to us may contact us using the information below.

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Third-Party Websites and Services

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Our website may contain links to websites, platforms, social networks, payment providers, or other services operated by third parties.

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Light Touch does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites and services.

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We encourage you to review the privacy policies of third parties before providing personal information to them.

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Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our website, products, services, technologies, business practices, or applicable laws.

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When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.

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We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

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Contact Us

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If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

Light Touch Products

5485 Conestoga Court, Suite 110B
Boulder, CO 80301
United States

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Email: admin@lighttouchproducts.com

Phone: 1-833-804-6372